This Privacy Policy describes in detail how Squarepaste ("Squarepaste," "we," "our," or "us") collects, uses, discloses, and safeguards information in connection with the operation of Bridge, our private client live chat web application designed specifically for integration with Squarespace websites. By accessing or using Bridge, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
Information We Collect
When you create or manage an account with Bridge, we collect certain personal information that is essential to the operation of the service. This information includes your name, email address, and the website domains you choose to connect to your account. We may also collect general technical information related to your usage of Bridge, which may occur through third-party analytics tools such as Google Analytics if enabled. This information helps us understand performance, diagnose issues, and improve the service over time.
How We Use Your Information
We use the information we collect for the primary purpose of operating, maintaining, and improving Bridge. This includes facilitating authentication, managing your subscription, enabling chat functionality, notifying you of activity within your account, and providing customer support when needed. We may also use aggregated or anonymized information to evaluate and enhance the functionality and performance of Bridge. At no time do we sell your personal information.
Third-Party Services
Bridge relies on several third-party providers to operate securely and efficiently. Stripe processes all payments and subscription billing. Supabase supports authentication and database management. Webflow hosts the Bridge marketing site. We may also use Google Analytics to gather insights about general website activity. These providers may collect or process your information solely for the purpose of delivering their contracted services, each in accordance with their own respective privacy policies.
To provide clarity regarding their involvement, Bridge’s primary third-party service providers include:
- Stripe, which handles all payment processing, subscription billing, and secure management of financial information.
- Supabase, which manages authentication, database operations, and associated storage of account-related data.
- Webflow, which hosts the Bridge marketing site and supports public-facing content delivery.
- Google Analytics, which may be used to gather aggregated insights about website traffic and general usage trends.
Data Storage and Retention
Your account information is securely stored and retained until you choose to delete your account or until your account is terminated as permitted under our Terms of Service. Message data transmitted through Bridge is retained for a period of 180 days, after which it is automatically deleted. Upon account deletion or termination, all data associated with you, including personal information and stored communications, is permanently removed from our systems.
Security
We take commercially reasonable steps to protect the information we store, including encryption, secure data handling practices, and reliance on reputable third-party infrastructure providers. However, no method of transmission or electronic storage can be guaranteed absolutely secure. You acknowledge that you provide your information at your own risk.
All chat messages transmitted through Bridge are securely encrypted to protect the confidentiality of the information. Each website is assigned a unique access code that safeguards its messages, ensuring they may only be decrypted and accessed by authorized users through the Bridge system. Messages are stored in an encrypted format and are decrypted server-side upon retrieval. Accordingly, each website’s messages remain independently protected and confidential.
“Privacy isn’t just compliance, it’s trust. At Bridge, we protect your clients’ information as if it were our own, so you can focus on building relationships, not worrying about data.”
Your Rights
You may request access to or correction of your personal information at any time. You may also request permanent deletion of your account and all associated data. Requests related to your information may be submitted by contacting us at info@squarepaste.com. We will respond to such requests within a reasonable timeframe.
Children's Privacy
Bridge is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Updates will be posted on this page along with an updated "Last Updated" date. Continued use of the service after changes are posted constitutes acceptance of the revised policy.
Contact Information
If you have questions about this Privacy Policy or our data practices, you may contact us at:
Squarepaste
4015 Travis Dr. Ste 211
Nashville, TN 37211
Email: info@squarepaste.com
