Can't log in to my account

Having trouble logging in to your Bridge account? Follow these steps to resolve common login issues and regain access to your account.

Verify Your Email Address

Make sure you're using the correct email address:

• Double-check that you're entering the exact email address you used to sign up
• Check for typos or extra spaces
• Verify you're using the same email address that receives Bridge notifications
• Try copying and pasting your email address to avoid typing errors

Reset Your Password

If you've forgotten your password or suspect it's incorrect:

1. Go to the Bridge login page
2. Click "Forgot Password" or "Reset Password"
3. Enter your email address
4. Check your email inbox for a password reset link
5. Click the link in the email (it expires after a set time)
6. Create a new strong password
7. Log in with your new password

If you don't receive the password reset email, check your spam or junk folder.

Clear Browser Cache and Cookies

Cached data can sometimes interfere with login:

1. Clear your browser's cache and cookies
2. Close and reopen your browser
3. Try logging in again
4. Alternatively, try using an incognito or private browsing window

Check Browser Compatibility

Ensure you're using a supported browser:

• Use the latest version of Chrome, Firefox, Safari, or Edge
• Update your browser if it's outdated
• Disable browser extensions that might interfere with login
• Try logging in from a different browser

Verify Account Status

Check if your account might be locked or suspended:

• After multiple failed login attempts, accounts may be temporarily locked
• Wait 15-30 minutes and try again
• If your subscription expired, you may need to reactivate it
• Check your email for any account-related notifications from Bridge

Check for Typing Errors

Common mistakes that prevent login:

• Make sure Caps Lock is off (passwords are case-sensitive)
• Check that you're not accidentally adding extra spaces
• Verify you're using the correct keyboard layout
• Try typing your password in a text editor first to verify it's correct

Try Different Devices or Networks

To rule out device or network issues:

• Try logging in from a different device (phone, tablet, another computer)
• Test from a different network connection
• If using Wi-Fi, try switching to mobile data or vice versa
• Check if your firewall or VPN is blocking the connection

Social Login Issues

If you signed up using Google or another social login provider:

• Make sure you're using the same login provider you used to sign up
• Verify you're logged in to your Google account (or other provider)
• Check that third-party cookies are enabled in your browser
• Try logging out and back in to your Google account (or other provider)

Contact Support

If you've tried all these steps and still can't log in:

• Contact our support team with your email address
• Provide details about when the issue started
• Mention any error messages you're seeing
• Let us know what steps you've already tried

For security reasons, we can't reset passwords over email or phone. You must use the password reset link sent to your registered email address.