Privacy policy and data handling

Bridge is committed to protecting your privacy and handling your data responsibly. Learn what information we collect, how we use it, and how we protect it.

Information We Collect

Bridge collects the following information to provide our service:

• Account Information: Email address, name, and account settings
• Website Information: Squarespace website URLs and widget configurations
• Messages: Conversations and messages between you and your clients
• Files: Files and media shared through the chat widget
• Client Information: Names, email addresses, and profile data provided by clients
• Usage Data: How you use Bridge features and services

How We Use Your Information

We use your information to:

• Provide and maintain the Bridge service
• Process your subscription and billing
• Send you service-related notifications and updates
• Respond to your support requests
• Improve our services and develop new features
• Ensure security and prevent fraud

Data Sharing and Third Parties

Bridge does not sell your data:

• We do not sell your personal information or client data
• We do not share your data with third parties for marketing purposes
• We only share data with service providers necessary to operate Bridge (payment processors, hosting providers)
• All service providers are bound by strict confidentiality agreements

Data Storage and Retention

How long we keep your data:

• Active accounts: Data is retained while your account is active
• Cancelled accounts: Data is retained for 180 days after cancellation
• Deleted accounts: Data is permanently deleted immediately upon account deletion
• Backups: Deleted data may remain in backups for up to 30 days

Your Rights and Control

You have control over your data:

• Access: You can view and download your data at any time
• Update: You can update your account information in settings
• Delete: You can delete your account and all associated data
• Export: You can request a copy of your data

Security Measures

We protect your data with:

• End-to-end encryption for data in transit
• Encryption for data at rest
• Secure authentication and access controls
• Regular security audits and updates
• Compliance with industry security standards

Cookies and Tracking

Bridge uses cookies and similar technologies:

• Essential cookies for authentication and session management
• Analytics cookies to understand how the service is used
• No tracking cookies for advertising purposes
• You can control cookies through your browser settings

International Data Transfers

Your data may be processed:

• In the United States and other countries where our servers are located
• We ensure appropriate safeguards are in place for international transfers
• Data is protected regardless of where it's processed

Changes to Privacy Policy

We may update our privacy policy:

• We'll notify you of significant changes via email
• Updated policies will be posted on our website
• Continued use of Bridge after changes constitutes acceptance

Your privacy is important to us. If you have questions about our privacy practices or want to exercise your rights, contact our support team.